Privacy Policy
Last Updated: March 2026
Introduction
Welcome to DRIVERGE's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services and visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our services, including:
Personal Information
- Identity Information: Full name, date of birth, and identification documents (driver's license, passport)
- Contact Information: Email address, phone number, and mailing address
- Payment Information: Credit/debit card details and billing information
- Rental Information: Rental history, vehicle preferences, and special requests
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, and other analytical data
- Location Data: General location information (city, country) derived from your IP address
How We Use Your Information
We use the information we collect for various purposes, including:
Booking and Service
To process your rentals, manage reservations, and provide customer support
Payment Processing
To process payments, prevent fraud, and manage billing and invoicing
Communication
To send booking confirmations, service updates, and respond to inquiries
Marketing
To send promotional offers, newsletters, and special deals (with your consent)
Service Improvement
To analyze usage patterns and improve our website, services, and customer experience
Legal Compliance
To comply with legal obligations and protect our legal rights
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and financial institutions
- Cloud hosting and IT service providers
- Email and communication service providers
- Analytics and marketing platforms
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Encrypted databases and secure servers
Access Control
Limited employee access to personal data
Regular Audits
Periodic security assessments and updates
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
You have certain rights regarding your personal information. These include:
Right to Access
You have the right to request copies of your personal information that we hold about you.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request that we delete your personal information under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal information under certain conditions.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: